Principal Product Manager - Credentials

Principal Product Manager - Credentials

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

About the Role

ID.me is seeking a Principal Product Manager to lead the strategy and execution of our Credentials platform. The Credentials team is responsible for the digitization of foundational identity trust artifacts - legal IDs, professional licenses, healthcare records, financial proofs, and travel documents. This role is pivotal in ensuring that credentials are trustworthy, compliant, and reusable across Wallet, SuperApp, and partner ecosystems.

As a Principal PM, you'll work closely with our apps teams to establish a framework for how credentials are represented and governed at ID.me, balancing compliance (e.g., NIST 800-63-4, HIPAA, PCI, TSA/DHS), developer experience, customer requirements, and member usability. You'll partner closely with Platform Graph PMs, Identity/Verification engineering, and Apps domain teams (Healthcare, Finance, Travel, Shopping) to ensure that credentials are consistently modeled, verified, validated, and presented across channels at internet scale.

Responsibilities

• Product Leadership: Define and own the vision and roadmap for Credentials as a first-class Platform resource.
• Credential Lifecycle: Establish and enforce standards for credential creation, validation refresh, expiration, revocation, and recovery.
• Trust Chain Integration: Ensure credentials integrate cleanly with identifiers, categories, and profiles to create an auditable, policy-driven trust chain.
• Compliance & Standards: Align credential models with regulatory standards (HIPAA, PCI, TSA/DHS) and industry frameworks (W3C Verifiable Credentials, ISO, ICAO).
• Cross-Team Collaboration: Partner with Platform Graph teams to ensure identifiers and profiles map cleanly into credential issuance; partner with Apps teams to ensure credential consumption aligns with vertical needs.
• Ecosystem & Partnerships: Collaborate with authoritative issuers and validation providers (e.g., SSA, AAMVA, CMS, banks, airlines) to ensure authoritative integrations and interoperability.
• Analytics & Feedback: Define KPIs for credential accuracy, coverage, and freshness; instrument systems for continuous monitoring; build feedback loops with internal and external stakeholders.
• Evangelism: Represent ID.me's credential strategy to partners, customers, and standards bodies.

Qualifications

• 7+ years of product management experience, with significant depth in identity, credentials, trust frameworks, or regulated industries.
• Proven success owning credential or identity-related products at scale.
• Deep understanding of credential standards (W3C VC, ISO 18013-5, ICAO Doc 9303) and regulatory regimes (HIPAA, PCI DSS, TSA/DHS, NIST 800-63-4).
• Strong technical background; ability to partner closely with engineers on credential models, APIs, and verification pipelines.
• Exceptional communication and stakeholder management skills; experience working across multiple product and engineering teams.
• Leadership without authority: demonstrated ability to influence platform direction across multiple domains.

Key Success Metrics

• Credential Coverage: #/% of supported credential classes (legal, professional, healthcare, financial, travel).
• Freshness & Accuracy: Frequency and success rate of credential validation refreshes.
• Compliance: Zero major audit/compliance failures tied to credential handling.
• Adoption: Credential usage across Wallet, SuperApp, and partner integrations.
• Developer & Member Experience: NPS/CSAT for credential APIs and user-facing flows.

Why Join ID.me?

This is a high-visibility principal PM role at the core of ID.me's platform strategy. You'll define how credentials — from driver's licenses and passports to professional licenses, health records, and financial proofs — are modeled, issued, and consumed at internet scale. You'll work cross-functionally to ensure credentials are compliant, trustworthy, and developer-friendly, shaping how ID.me's platform is adopted across Wallet, SuperApp, and partner ecosystems. Help us build the identity layer of the internet.

Mountain View, CA Pay Range

$226,000 - $270,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.