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Principal UX Designer - Wallet
Innovate and implement solutions to enhance user experience while maintaining the highest security standards.
Washington DC
Senior
7 months ago
✨ About The Role
- Lead the design efforts to deliver credential portability across the ID.me network through seamless omni-channel authentication into member wallets
- Develop and implement a comprehensive UX strategy focusing on seamless omni-channel authentication and effective account recovery processes
- Work closely with product managers, engineers, customer support, and other stakeholders to create integrated solutions that address user needs and business goals
- Conduct extensive user research and usability testing to understand user behaviors, pain points, and needs related to digital identity authentication and recovery
- Utilize data and analytics to inform design decisions, focusing on reducing negative profit impacts and enhancing member experience
âš¡ Requirements
- Over 10 years of professional experience in UX design, with a significant focus on security, authentication, and recovery processes in digital platforms
- Experience in the identity verification and authentication space at companies such as Okta, Duo, Auth0, Persona, Alloy, Trulioo
- Strong strategic and analytical skills, capable of tackling complex challenges and delivering impactful UX solutions
- Ability to innovate and think creatively to solve complex design challenges, particularly in enhancing the authentication and recovery experience for digital wallets
- Commitment to designing accessible and inclusive experiences for all users
Principal UX Designer - Wallet
Washington DC
Product
Job is no longer active
About ID.me
The digital wallet that puts you in control