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Principal UX Designer - Wallet

Innovate and implement solutions to enhance user experience while maintaining the highest security standards.
Washington DC
Senior
2 weeks ago

✨ About The Role

- Lead the design efforts to deliver credential portability across the ID.me network through seamless omni-channel authentication into member wallets - Develop and implement a comprehensive UX strategy focusing on seamless omni-channel authentication and effective account recovery processes - Work closely with product managers, engineers, customer support, and other stakeholders to create integrated solutions that address user needs and business goals - Conduct extensive user research and usability testing to understand user behaviors, pain points, and needs related to digital identity authentication and recovery - Utilize data and analytics to inform design decisions, focusing on reducing negative profit impacts and enhancing member experience

⚡ Requirements

- Over 10 years of professional experience in UX design, with a significant focus on security, authentication, and recovery processes in digital platforms - Experience in the identity verification and authentication space at companies such as Okta, Duo, Auth0, Persona, Alloy, Trulioo - Strong strategic and analytical skills, capable of tackling complex challenges and delivering impactful UX solutions - Ability to innovate and think creatively to solve complex design challenges, particularly in enhancing the authentication and recovery experience for digital wallets - Commitment to designing accessible and inclusive experiences for all users
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Principal UX Designer - Wallet
Washington DC
Product
About ID.me
The digital wallet that puts you in control