IT Helpdesk Technician

IT Helpdesk Technician

Los Angeles, CA

K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we're mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space.

The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today's and tomorrow's massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits.

With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we'd love for you to apply.

The Role

Not all heroes work behind a screen — some of them are pulling cable through a ceiling, racking servers in a closet, or making sure the all-hands presentation doesn't crash five minutes before the CEO walks in. As our IT Technician, you're the boots-on-the-ground force that keeps our physical technology environment running sharp. You'll build and deploy workstations, run structured cabling, maintain our conference rooms and AV systems, and be the friendly face employees see when technology gets in the way of their day. If you're the kind of person who gets satisfaction from a clean cable run, a perfectly imaged machine, or a conference room that just works — this role was built for you.

Responsibilities

• Build, image, configure, and deploy desktop and laptop systems for new hires and hardware refresh cycles
• Run and terminate structured cabling (Cat6/Cat6A) for workstations, access points, IP cameras, and other networked devices
• Install, maintain, and troubleshoot conference room AV systems including displays, video conferencing equipment (Zoom Rooms, Teams Rooms), cameras, and speakers
• Set up and support peripheral equipment — monitors, docking stations, printers, phones, and headsets
• Perform physical rack installation of networking and server equipment; maintain clean and organized server rooms and IDF/MDF closets
• Respond to on-site IT support requests, diagnosing and resolving hardware, software, and connectivity issues
• Work with IT Leadership to build out and deploy an asset management system for current and future hardware
• Support office moves, new office buildouts, and desk reconfigurations from an IT infrastructure perspective
• Coordinate with vendors and facilities teams for equipment deliveries, installations, and warranty repairs
• Document completed work, cable maps, and equipment configurations clearly and consistently

Qualifications

• 2+ years of experience in a hands-on IT support or field technician role
• Demonstrated experience building and imaging Windows PCs and Macs and deploying them in a corporate environment, Iru and Intune MDM experience is a plus
• Working knowledge of structured cabling standards and experience running, terminating, and testing Cat6/Cat6A cable
• Familiarity with conference room AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms)
• Solid understanding of networking basics — switches, patch panels, VLANs, Wi-Fi access points, and PoE devices
• Experience supporting and troubleshooting Microsoft 365, Windows 10/11, MacOS, and common business applications (Slack, Zoom, etc)
• Comfortable working in tight spaces, on ladders, and in raised-floor or drop-ceiling environments
• Strong organizational skills with the ability to manage multiple open tickets and hardware requests simultaneously
• A customer-first attitude — you communicate clearly, follow up, and leave every interaction better than you found it
• Ability to lift and carry up to 50 lbs (servers, monitors, UPS units)
• Comfortable working on ladders and in overhead ceiling spaces
• Ability to crouch, kneel, and work in confined spaces (under desks, in closets, in data rooms)

Compensation and Benefits:

• Hourly pay range for this non-exempt role is $28 – $43 + equity in the company
• Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level
• Comprehensive benefits package including paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks

If you don't meet 100% of the preferred skills and experience, we encourage you to still apply! Building a spacecraft unlike any other requires a team unlike any other and non-traditional career twists and turns are encouraged!

If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

Export Compliance

As defined in the ITAR, "U.S. Persons" include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a "U.S. Person."

The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a "U.S. person" as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license.

Equal Opportunity

K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.