✨ About The Role
- The Engineering Technician role involves troubleshooting, diagnosing, and resolving software, hardware, and network problems in an IT infrastructure environment
- Responsibilities include providing Tier 1 and Tier 2 IT infrastructure support, responding to and resolving incidents and work orders, and installing and troubleshooting network equipment
- The role may require performing minor physical labor for installations and maintenance of equipment
- Candidates should have strong communication and collaboration skills to work with users of various technical abilities
- The position may involve working at the White Sands Test Facility in New Mexico and may require familiarity with local policies, procedures, and IT infrastructure
⚡ Requirements
- Experience in troubleshooting, diagnosing, and resolving software, hardware, and network issues in an IT infrastructure environment
- Strong communication skills to work with users of varying technical abilities to resolve issues effectively
- Ability to perform installations and maintenance of equipment, including minor physical labor when required
- Bachelor's or Associate's degree in a related field or equivalent experience
- 6-8 years of related experience in IT infrastructure support