View All Jobs 2024
Customer Success Manager
Develop and implement customer success plans to enhance customer retention and satisfaction.
Dallas
Mid-Level
$126,000 - 161,000 USD / year
1 month ago
Nozomi Networks
Cybersecurity and operational visibility for industrial control systems and IoT devices.
15 Similar Jobs at Nozomi Networks
✨ About The Role
- The Customer Success Manager will develop and manage a portfolio of critical accounts.
- This role involves owning and driving the customer lifecycle to ensure exceptional service and customer satisfaction.
- The successful candidate will minimize customer churn through effective customer success plans.
- Responsibilities include resolving customer requests and concerns to enhance the overall customer experience.
- The role requires collaboration across departments to ensure customer visibility and successful outcomes.
âš¡ Requirements
- The ideal candidate should have a proven track record in customer service or customer success roles.
- Strong experience in account management is essential, particularly in maintaining high customer renewal rates.
- Excellent communication and interpersonal skills are crucial for engaging with both technical staff and CxO level executives.
- A self-driven and proactive nature is necessary to effectively manage customer relationships and drive success.
- The candidate should possess a deep understanding of customer concerns and the ability to troubleshoot product-related issues.
About Nozomi Networks
Cybersecurity and operational visibility for industrial control systems and IoT devices.