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Customer Success Manager - Arabic Speaking - Remote Eligible

Drive customer success plans to minimize churn and enhance customer satisfaction.
Various
Mid-Level
2 weeks ago
Nozomi Networks

Nozomi Networks

Cybersecurity and operational visibility for industrial control systems and IoT devices.

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✨ About The Role

- The Customer Success Manager will develop and manage a portfolio of critical accounts. - This role involves driving customer lifecycle management to minimize churn and enhance customer satisfaction. - The manager will serve as the primary point of contact for key customers, addressing their questions and concerns. - Responsibilities include improving customer experience through data analysis and trend reporting. - The position requires collaboration across departments to ensure customer visibility and outcomes are met.

âš¡ Requirements

- The ideal candidate should have a proven track record in customer service or customer success positions. - Fluency in both English and Arabic is essential for effective communication with clients. - Candidates should possess excellent communication and interpersonal skills to engage with various stakeholders. - A self-driven and proactive nature is important for managing customer relationships and driving success. - Experience in analyzing and optimizing processes within the Customer Success department is highly valued.
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Customer Success Manager - Arabic Speaking - Remote Eligible
Various
Product
About Nozomi Networks
Cybersecurity and operational visibility for industrial control systems and IoT devices.