✨ About The Role
- The Customer Success Manager will develop and manage a portfolio of critical accounts.
- This role involves driving customer lifecycle management to minimize churn and enhance customer satisfaction.
- The manager will serve as the primary point of contact for key customers, addressing their questions and concerns.
- Responsibilities include improving customer experience through data analysis and trend reporting.
- The position requires collaboration across departments to ensure customer visibility and outcomes are met.
âš¡ Requirements
- The ideal candidate should have a proven track record in customer service or customer success positions.
- Fluency in both English and Arabic is essential for effective communication with clients.
- Candidates should possess excellent communication and interpersonal skills to engage with various stakeholders.
- A self-driven and proactive nature is important for managing customer relationships and driving success.
- Experience in analyzing and optimizing processes within the Customer Success department is highly valued.