✨ About The Role
- The Customer Success Manager will develop and manage a portfolio of critical accounts.
- This role involves driving customer lifecycle management to minimize churn and enhance customer satisfaction.
- The manager will be responsible for resolving customer requests and improving the overall customer experience.
- Data and trend analysis will be used to influence communication and engagement strategies.
- The position requires collaboration across departments to ensure customer visibility and outcomes are met.
âš¡ Requirements
- The ideal candidate should have a proven track record in customer service or customer success roles.
- Fluency in English and Arabic is essential for effective communication with clients.
- Strong interpersonal skills and the ability to engage with both technical staff and CxO level executives are crucial.
- A self-driven and proactive nature is necessary to manage customer relationships effectively.
- Experience in analyzing and optimizing customer success processes will be beneficial.