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Customer Success Manager - Italy - Remote Eligible

Drive customer success plans to minimize churn and enhance customer satisfaction.
Remote
Mid-Level
2 weeks ago
Nozomi Networks

Nozomi Networks

Cybersecurity and operational visibility for industrial control systems and IoT devices.

Job is no longer active
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✨ About The Role

- The Customer Success Manager will develop and manage a portfolio of critical accounts. - This role involves driving customer lifecycle management to minimize churn and enhance customer satisfaction. - The manager will be responsible for resolving customer requests and improving the overall customer experience. - Data and trend analysis will be used to influence communication and engagement strategies. - The position requires collaboration across departments to ensure customer visibility and outcomes are met.

âš¡ Requirements

- The ideal candidate should have a proven track record in customer service or customer success roles. - Fluency in English and Arabic is essential for effective communication with clients. - Strong interpersonal skills and the ability to engage with both technical staff and CxO level executives are crucial. - A self-driven and proactive nature is necessary to manage customer relationships effectively. - Experience in analyzing and optimizing customer success processes will be beneficial.
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Customer Success Manager - Italy - Remote Eligible
Remote
Product
Job is no longer active
About Nozomi Networks
Cybersecurity and operational visibility for industrial control systems and IoT devices.