Customer Success Manager, Battle Road - Remote Eligible

Customer Success Manager

At Battle Road, we're building the next generation of military modeling and simulation technology through AtomEngine, our modern, game-engine-based platform.

We are replacing decades-old legacy systems with a more accurate, flexible, and operationally relevant simulation environment. Our technology is already being used in major U.S. military training exercises and command environments.

We are seeking a Customer Success Manager who wants their technical work to directly influence how military leaders train, plan, and make decisions.

This is not a traditional customer success role. This is mission-facing engineering.

As a Customer Success Manager, you operate at the intersection of customer engagement and mission execution.

You will deploy into real-world military training environments, including Secret and air-gapped systems. You will support customers through demos, training, and live exercises. You may be standing in front of senior officers, facilitating sessions, fielding questions, and ensuring the platform performs under pressure.

You are the last mile between cutting-edge simulation technology and the warfighter.

If you take pride in how you show up, remain composed in challenging environments, and enjoy earning trust and building advocates, this role will challenge and reward you.

Lead customer demos, classes, and onsite events

Explain technical concepts clearly to non-technical audiences

Own customer-facing agendas, communications, events, surveys, and post-event follow-up

Engage constructively with officers, colonels, and generals to answer questions and build trust

Coordinate with other teammates to ensure technical support is delivered and timelines are met

Document customer needs, requests, risks, and opportunities, then route them appropriately

Maintain awareness of common customer issues and help prioritize them across docs, forums, and internal teams

Lead or support training sessions, workshops, and instructional blocks as adoption scales

Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism

Travel up to 50% of the time to work directly in person with customers and users.

You will operate in rooms where decisions matter

You will help replace legacy systems that have been in place for decades

You will represent Battle Road directly in front of officers, colonels, and generals

You will see your work applied in real-world training environments

3+ years of professional experience in a customer-facing role in a technical setting

Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environment

Direct experience working with customers face-to-face in real-world environments, understanding their needs then providing feedback directly to product and engineering teams

Ability to work in self-directed and effective in fast-moving, ambiguous environments

Prior military experience

Strong communication skills

Current Active Secret or Top Secret security clearance

Willingness and ability to travel up to 50% onsite to visit customers

Experience presenting or teaching technical concepts to large groups

Experience in modeling, simulation, game engines, or defense-related systems