View All Jobs 1561
Head of Customer Success
Develop and deliver training and onboarding programs to ensure customers fully utilize products.
Boston
Senior
3 months ago
Pison
Our mission is to harness the power of human intent to change the form and function of the world.
15 Similar Jobs at Pison
✨ About The Role
- Develop and implement comprehensive customer success strategies to drive customer satisfaction, retention, and growth
- Lead and mentor a team of customer success managers and specialists, fostering a customer-centric culture
- Establish and track key performance metrics to measure the effectiveness of customer success initiatives
- Work closely with cross-functional teams, including sales, product, and marketing, to ensure a seamless customer experience
- Identify opportunities for improvement in customer engagement and develop strategies to address them
âš¡ Requirements
- Proven experience as a Director of Customer Success or similar role, with a focus on driving customer satisfaction and retention
- Strong understanding of customer success strategies, processes, and best practices
- Exceptional leadership and team management skills
- Ability to work effectively with cross-functional teams and manage stakeholder expectations
- Experience with health and wellness products, neural interface technologies, AI, data sets, and IoT applications is a plus
About Pison
Our mission is to harness the power of human intent to change the form and function of the world.