Customer Success Associate - Remote Eligible

Customer Success Associate

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About The Role

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you'll support a wide range of customers by ensuring smooth onboarding, access provisioning, and usage reporting. You'll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They're curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs.

This is a full-time, temporary position expected to last 12 months. This is a remote position based in Bogota, Colombia.

Impact You'll Own

• Provision, update, and support user access for key customer programs.
• Coordinate with internal stakeholders and external partners to ensure timely delivery of access credentials and platform onboarding materials.
• Generate custom usage reports for high-value accounts and others with specific reporting requirements.
• Maintain accurate documentation of reporting timelines, metrics, and delivery processes.
• Set up and manage partner access for strategic collaborations.
• Act as a point of contact for partner onboarding questions and technical setup.
• Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning.
• Support Customer Success and Sales teams with administrative and operational tasks more generally.

What You Bring

• 0-1 year of relevant work experience.
• Current full-time enrollment at a university.
• Attention to detail and organizational skills; ability to manage multiple tasks across time zones and stakeholders.
• Comfort with data and reporting tools.
• Clear communication and a proactive approach to solving problems.
• Must be proficient in English, the language of the company.

What Makes You Stand Out

• Experience working with Salesforce, Excel, or customer success platforms.
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.

Application Deadline: October 22, 2025 by 11:59 PM PDT

Benefits While Working At Planet

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why We Care So Much About Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.