Customer Success Manager - Commercial Markets - Remote Eligible

Customer Success Manager - Commercial Markets

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About The Role

This role is for a Customer Success Manager for the commercial market. You will be responsible for managing and expanding relationships with customers, including agriculture, insurance, and energy verticals. You will help customers maximize the value of Planet's imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows.

The ideal candidate will have experience working in customer success with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet's commercial initiatives. Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client's investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit.

This is a full-time, remote position based in the United States. If located near one of our offices, you are expected to work from that office three days per week.

Impact You'll Own

• Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet's products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring

• 6+ years of experience in customer success, account management or similar
• Bachelor's degree in a related field
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products
• Advanced technical background, experience with remote sensing platforms and solutions
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
• Experience in earth observation and related fields
• Excellent verbal and written communication skills in English, the language of the company
• Ability to travel approximately 10% of the year domestically or internationally

What Makes You Stand Out

• 2+ years of technical experience working in GIS or remote sensing
• Commercial vertical specific experience (e.g. agriculture, energy)
• CSM experience with quantifying value of deliverables for customers

Benefits While Working At Planet

• Comprehensive medical, dental, and vision plans
• Health savings account (HSA) with a company contribution
• Generous paid time off in addition to holidays and company-wide days off
• 16 weeks of paid parental leave
• Wellness program and employee assistance program (EAP)
• Home office reimbursement
• Monthly phone and internet reimbursement
• Tuition reimbursement and access to LinkedIn Learning
• Equity
• Commuter benefits (if local to an office)
• Volunteering paid time off

Compensation

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

New York City + California Salary Range: $114,000 - $142,480 USD

San Francisco Salary Range: $121,840 - $152,320 USD

US National Salary Range: $105,040 - $131,280 USD

Why We Care So Much About Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.