Customer Success Manager II, EMEA (DACH - Civil Government)

Customer Success Manager II, EMEA (DACH - Civil Government)

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager II for EMEA Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across the DACH region within Europe. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).

You will help customers in the designated region to maximize the value of Planet's imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate is a native-level German speaker with a track record of navigating the complexities of German governmental structures. You possess a deep understanding of public sector procurement cycles and the political acumen to build high-level connections across ministries and directorates. Your ability to bridge diverse organizational cultures and identify key stakeholders will be essential in driving the adoption and long-term impact of Planet's initiatives.

This is a temporary, full-time position and is expected to last 12 months. This position is a hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You'll Own:

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet's products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring:

• 4+ years of experience in Customer Success, account management or similar, ideally experience supporting government organizations as a customer
• Bachelor's degree from an accredited institution in a relevant field
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products
• Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles
• A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes
• Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to translate customer challenges into solutions using Planet's data and services
• Professional working proficiency in English, the language of the company
• Excellent verbal and written communication skills
• Willingness to travel

What Makes You Stand Out:

• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine
• Working proficiency in another European language (Spanish, Italian)
• Previous Program/Project Management experience
• Experience with Public Procurement and Tender Processes

Application Deadline:

June 24, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off