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Director, Customer Success
Serve as the executive sponsor for strategic customer success initiatives in the EMEA region.
Berlin
23 hours agoBe an early applicant
Planet Labs
Provides satellite imaging and geospatial data to empower decision-making with daily global coverage.
Job is no longer active
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✨ About The Role
- The Customer Success Director will manage a talented team of Customer Success Managers in the EMEA market.
- This role involves serving as the executive sponsor for select global strategic customer success initiatives.
- The Director will be responsible for owning Net Retention and Gross Retention targets for the region.
- The position requires acting as an escalation point and customer advocate for the region.
- The Director will also serve as the voice of the customer, advocating for improvements with the product team.
âš¡ Requirements
- The ideal candidate will have over 8 years of relevant work experience, with at least 6 years in a supervisory or leadership role.
- Extensive customer-facing experience, particularly in Customer Success leadership or equivalent, is essential.
- A successful candidate will have a proven track record of managing teams and inspiring them to achieve exceptional results.
- Exceptional communication, negotiation, and presentation skills are crucial for this role.
- The candidate should have experience in driving value, expansion, and renewals with customers.
Director, Customer Success
Berlin
Product
Job is no longer active
About Planet Labs
Provides satellite imaging and geospatial data to empower decision-making with daily global coverage.