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Global Director Of Customer Success, Defense And Intelligence - Remote Eligible
Develop and implement a global strategy to enhance customer success in Defense and Intelligence.
Remote
3 weeks ago
Planet Labs
Provides satellite imaging and geospatial data to empower decision-making with daily global coverage.
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✨ About The Role
- The Global Director of Customer Success will manage a global team focused on the Defense and Intelligence market.
- This role involves collaborating with Product and Sales leaders to develop strategies that drive customer value and market expansion.
- The director will serve as the executive sponsor for customer success initiatives within the Defense and Intelligence sector.
- Responsibilities include owning Net Retention and Gross Retention targets for the sector.
- The director will act as a customer advocate, ensuring their needs are communicated to the Product team for solution improvements.
âš¡ Requirements
- The ideal candidate will have over 8 years of relevant work experience, with at least 6 years in a supervisory or leadership role.
- A strong background in customer-facing roles is essential, demonstrating the ability to manage and inspire teams effectively.
- Exceptional communication, negotiation, and presentation skills are crucial for success in this position.
- Experience in driving customer value, expansion, and renewals is highly desirable.
- The candidate should possess the ability to lead and influence cross-functional teams in a distributed work environment.
Global Director Of Customer Success, Defense And Intelligence - Remote Eligible
Remote
Product
About Planet Labs
Provides satellite imaging and geospatial data to empower decision-making with daily global coverage.