Operations Analyst

The Role

Cape Operations Analysts are the all around go-getters who can be fielded to take on a wide variety of tasks. They work directly with customers and internal engineering teams to take on high volume workflows that impact our Privacy and Confidentiality focused Telco business. We are looking for a detail-oriented and proactive Operations Analyst to join our dynamic team. This role is ideal for someone looking to start their career in operations and make a tangible impact by assisting with high-volume, user-facing tasks. You will play a crucial role in supporting day-to-day operations, troubleshooting user issues, and ensuring a seamless experience for our customers and internal teams. The ideal candidate will have strong communication skills, the ability to work efficiently in a fast-paced environment, and a commitment to delivering high-quality service.

Here Are Some Ways You'll Make An Impact

• Execute on customer facing operational tasks
• Provide input to engineering teams on the trends in issues impacting customers
• Interface directly with customer to resolve issues and grievances
• Learn new operational processes and own their outcomes
• Provide customer success by advocating for their concerns and finding solutions to their problems

Are You The Candidate We Are Looking For? (Requirements For The Role)

• Bachelor's degree or equivalent experience in business, operations, national service or a related field (preferred)
• Strong written and verbal communication skills
• Prior experience in a fast paced Operations role providing customer support or executing on a high volume of tasks

Bonus Points: (Some Nice To Haves For This Role)

• Familiarity with radio communications
• Experience working with the DoD in an operational capacity
• Experience with Linux
• Experience with logistics and supply chain management

Compensation

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include:

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for
  • Family-forming needs
  • Gender-affirming care
• Unlimited PTO

Our Culture

• We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.
• We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.
• We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.
• We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).
• We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.