Operations Analyst, Enterprise - Remote Eligible

Enterprise Operations Analyst

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir's US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation's security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

Enterprise Operations Analysts serve as the technical and operational backbone of our enterprise business ecosystem. While our account teams steer the high-level strategy, this role owns the high-stakes technical workflows that sustain our privacy-centric telco business. You are the versatile "field" expert—a bridge between internal engineering and enterprise stability. Your mission is to translate complex technical requirements into seamless operational reality, ensuring that in an environment where privacy and confidentiality are paramount, our delivery remains flawless and our customers remain mission-ready.

We are seeking a detail-oriented, proactive, and high-ownership Operations Analyst to serve as a critical driver of our Enterprise growth. In this role, you will take full end-to-end accountability for the operational health of our Enterprise business stream, encompassing technical support, fulfillment logistics, client training, and rigorous product QA. Your mission is to bridge the gap between product excellence and client success. By maintaining a "ready-to-field" posture and codifying complex processes into scalable playbooks, you will ensure our enterprise partners receive world-class reliability. You won't just be managing workflows; you will be optimizing the operational backbone that allows Cape to aggressively expand its footprint in the enterprise market.

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include:

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for family-forming needs and gender-affirming care

We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.

We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.

We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.

We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.