IT Operations Specialist

IT Operations Specialist

Our Business Operations team is the heartbeat of the company. We build the systems, processes, and insights that keep everything humming. We thrive on solving complexity with simplicity and unlocking efficiencies so every team can scale ahead of our growth.

About the Role

The IT Operations Specialist role will have broad responsibilities across our global footprint to maintain security and compliance, drive scalability and interoperability, and maximize resilience across our hardware and software systems. You'll partner with teams throughout the company to make IT a driver of productivity, not a blocker. We are looking for someone who will not follow standard IT dogma, but be operationally driven to find creative solutions that work for Q-CTRL.

What you'll be doing:

• End-to-End helpdesk management: Leading the triage and execution of helpdesk requests, collaborating with the broader team to ensure smooth service delivery.
• Fleet & asset lifecycle: Managing our global endpoint fleet, ensuring security compliance, and handling the provisioning/de-provisioning of hardware assets.
• Cloud & identity administration: Administering core cloud services and managing robust Identity and Access Management (IAM) across all IT assets.
• Global infrastructure & networking: Maintaining and optimizing our on-prem hardware (servers, switching, printers, and VPNs).
• Vendor & partner management: Evaluating IT vendors, managing external service providers, and planning cost-effective improvements.
• Building the IT roadmap: Auditing our current global setup, identifying tech debt, and, working with the wider Operations team, building a pragmatic, scalable roadmap forward.

Ideally you'll have:

• Operationally focused mindset: Biased for getting things done and a comfort flexing across the tactical daily hands-on troubleshooting and the strategic roadmapping.
• SaaS & IAM expertise: Experience as a Google Workspace administrator and a strong grasp of identity management principles (user provisioning, SSO, and strict permission hygiene).
• Multi-OS endpoint management: Experience managing MacOS and Windows endpoints at scale via MDM tools - ideally Iru.
• ITSM & inventory discipline: Hands-on experience addressing service desk requests and maintaining tight control over global IT asset inventories.
• Proven networking depth: Strong experience configuring, troubleshooting, and securing networks, including Windows/Linux-based servers.
• Global security & compliance: A security-first approach with experience maintaining data loss prevention (DLP) and IT environments that conform to global standards (e.g., ISO/IEC 27001:2022).
• Collaborative communication: Clear communication skills with the ability to partner with the broader team and support non-technical staff across different time zones.
• A startup swagger: We move fast!

It would be fantastic if you have these skills/experience:

• Advanced cloud management: Experience managing Azure and/or Google Cloud Platform (GCP) infrastructure.
• Jira mastery: Familiarity with Jira Service Management (JSM) for ticketing and workflow automation.
• Global compliance: Experience navigating IT compliance with global export control regimes.

Q-CTRL is the global leader in AI-powered quantum control infrastructure software. We build the tools that make quantum technology useful, solving the hardest challenges in quantum computing and quantum sensing to deliver real-world impact.

Founded in 2017, we operate globally with offices in Sydney, Los Angeles, San Francisco, Berlin, and Oxford. Our teams bring together technical and multi-disciplinary expertise across the product lifecycle, and we're hiring talent to help scale every part of the business. We work quickly to turn cutting-edge science into deployable technology.

In 2024 we raised US$113 million in Series B funding, the largest aggregate investment for a quantum software company. Six months later we delivered the first commercial quantum advantage with Ironstone Opal, our field-validated quantum navigation solution for defense and industry.

At Q-CTRL, we prioritize outcomes over hours. We offer flexibility, equity potential, and competitive benefits that reflect our high-performance culture. If you're ready to help shape the future of quantum, we'd love to hear from you!