Product Learning Experience Designer

Product Learning Experience Designer

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!

Join Recorded Future as our first-ever Product Learning Experience Designer and shape the future of customer education for our global user base. In this newly created role, you'll support the design and delivery of scalable, self-serve learning experiences that drive product adoption, customer engagement, and value realization across the user journey. Your work will directly support key product priorities—translating feature releases, workflows, and technical updates into compelling training content—with visibility across Product, Client Enablement, and Documentation teams.

What You'll Do As The Learning Experience Designer:

• Build and deliver high-impact customer-facing eLearning programs aligned to product releases and feature workflows
• Design modular learning paths and interactive course content that support self-service product adoption
• Translate complex technical updates into engaging, user-relevant training content
• Govern content lifecycle—ensuring accuracy, consistency, and discoverability
• Partner with Product, Client Enablement, and Documentation teams to align training with customer needs
• Create interactive learning moments (e.g., gamified challenges) to drive engagement and retention
• Measure training effectiveness and continuously optimize based on adoption and learner feedback
• Contribute to alignment with industry frameworks where relevant (e.g., NICE)

What You'll Bring As The Learning Experience Designer:

• 5+ years of experience designing customer-facing learning programs in a SaaS or technical product environment
• Strong portfolio of both short- and long-form eLearning content, focused on product onboarding and feature enablement
• Proficiency with tools like Articulate Rise, Storyline, and LMS platforms; experience with LMS administration is a plus
• Experience with video, audio, or motion graphics to enhance content
• Ability to simplify and communicate complex technical concepts clearly and effectively
• Instructional design certification (completed or in progress) is a plus
• Strong cross-functional collaboration skills, especially with Product, Enablement, and Documentation teams
• Familiarity with cybersecurity or a similarly technical, fast-paced industry is a strong plus

Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.