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Customer Success Manager - Remote Eligible
Drive the adoption of RedSeal's cybersecurity solutions within large enterprise customer bases.
Remote
Expert
2 weeks ago
Red Seal
Cybersecurity firm specializing in network modeling and risk scoring for enterprise security management.
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✨ About The Role
- The Customer Success Manager will be responsible for proactively managing client relationships to ensure renewals and expansion opportunities.
- The role involves driving product adoption and demonstrating business value to customers.
- The candidate will need to maintain a high level of customer satisfaction and manage risks and escalations effectively.
- Gathering customer feedback about products and their use cases will be a key responsibility to drive product capabilities.
- The position requires collaboration with internal teams, including development and product teams, to address customer issues.
⚡ Requirements
- The ideal candidate will have over 10 years of experience working with enterprise software solutions, particularly in customer success roles.
- A strong background in cybersecurity is highly desirable, enabling the candidate to effectively communicate and advocate for the product.
- The candidate should possess self-motivation and strong problem-solving skills, demonstrating good business acumen.
- A bachelor's degree in Computer Science or an equivalent engineering degree is preferred.
- Experience with Salesforce and familiarity with network architecture will be beneficial for this role.
About Red Seal
Cybersecurity firm specializing in network modeling and risk scoring for enterprise security management.