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Product Support Lead - Remote Eligible
Develop and execute a comprehensive support strategy for AQtive Guard customers.
Remote
Senior
2 weeks ago
SandboxAQ
SandboxAQ leverages the compound effects of AI and Quantum technologies (AQ) to solve hard challenges impacting society.
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✨ About The Role
- The Product Support Lead will be responsible for defining the support strategy and managing a global team.
- This role involves overseeing the delivery of expert technical product support to enterprise customers using SandboxAQ AQtive Guard.
- The candidate will implement and manage support tools and systems to optimize efficiency and track performance.
- Collaboration with engineering and product teams is necessary to identify and address product issues.
- The role requires proactive identification of potential customer issues and development of preventative measures.
- Analyzing support trends and customer feedback to identify areas for improvement in the product and support processes is a key responsibility.
- The candidate will also develop and deliver training programs for the product support team.
âš¡ Requirements
- The ideal candidate will have a proven track record of building and managing successful product support teams.
- A deep understanding of enterprise software support methodologies and best practices is essential for success in this role.
- Excellent problem-solving and analytical skills are necessary to quickly identify and resolve complex technical issues.
- Exceptional communication and interpersonal skills will help in building strong relationships with customers and internal stakeholders.
- A strong customer focus and a passion for delivering exceptional customer experiences are crucial.
- The candidate should be self-motivated and able to work independently in a remote work environment.
- Experience supporting global deployments of Enterprise Software, both in the cloud and on-premises, is highly valued.
About SandboxAQ
SandboxAQ leverages the compound effects of AI and Quantum technologies (AQ) to solve hard challenges impacting society.