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IT Technician
Mentor Tier 1 technicians to enhance their technical skills and customer service abilities.
Austin
Mid-Level
4 weeks ago
Saronic
Providing naval and maritime forces with the most intelligent Autonomous Surface Vessels available.
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✨ About The Role
- The IT Technician will provide support for hardware, software, and network issues.
- Responsibilities include troubleshooting escalated technical issues and assisting with network configurations.
- The role involves performing routine system maintenance, including software updates and security patches.
- The technician will administer and troubleshoot Active Directory, Office 365, and cloud-based services.
- The position requires documenting and tracking support tickets using a helpdesk management system.
âš¡ Requirements
- The ideal candidate will have a strong technical foundation in IT systems and networks.
- Exceptional troubleshooting abilities are essential for resolving technical issues effectively.
- The candidate should be able to work independently as well as collaboratively within a team.
- Strong communication skills are necessary to explain technical issues to non-technical users.
- A problem-solving mindset with attention to detail is crucial for prioritizing tasks effectively.
About Saronic
Providing naval and maritime forces with the most intelligent Autonomous Surface Vessels available.