Operations Associate, Growth & Onboarding Manager

Operations Associate, Growth & Onboarding Manager

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage workstreams in the field of Contributor Management by building and running solutions, tools, and processes, and while working with a cross-functional team including Customer Operations, Product, Engineering, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments for data collection. You'll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale's daily operations. The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes:
• Design and maintain clear instructions for data collection
• Conduct live and remote onboarding sessions
• Track performance and project progress
• Analyse and resolve any issues contributors are facing
• Own the day-to-day delivery of customer commitments
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you'd have:

• Excellent communication skills in English and Spanish
• Industry experience (+2) in an operational role and/or a top-tier consulting firm
• A track record of delivering high-quality outcomes in a data-heavy environment
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Empathy towards the challenges of physical activities
• Experience with reading SQL, or have demonstrated analytical skills

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. We comply with the United States Department of Labor's Pay Transparency provision. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.