Manager, Customer Programs

Manager, Customer Programs

At Senra Systems, we believe that the future of manufacturing lies not in automation, but in configuration. We supercharge electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines. We enable customers to design what they want, when they want it and deliver harness builds at record-breaking speed.

The Manager, Customer Programs owns and leads the quoting and account management function. This role defines pricing strategy, quoting workflows, and customer prioritization frameworks in partnership with the CEO and Head of Manufacturing. The Quoting Manager ensures accurate, timely, and profitable quotes that reflect operational realities and align with customer tiering and company goals.

They will manage a small team and oversee execution for onboarded customers, while the CEO focuses on strategic partnerships, long-term negotiations, and business development prospecting. This role is critical in enabling a repeatable, high-performing function that supports company growth, margin improvement, and customer management.

What you'll own:

• Quoting Operations & Strategy
• Systems & Tools
• Customer & Account Prioritization
• Team Leadership
• Cross-Functional Collaboration

What you'll bring to the team:

• Advanced degree and 4+ years of experience working in one or more of the following; or bachelor's degree and 6+ years of experience working in one or more of the following; or 10+ years of experience working in one or more of the following:
• Engineering
• Purchasing
• Contract negotiation
• Material or production planning
• Operations or supply chain management
• Material cost control
• Master production scheduling
• Experience working directly with OEM's for pricing targets, scheduling constraints, and technical capabilities
• Experience with mechanical and/or special process manufacturers and suppliers
• Experience in managing outsourcing contract manufacturing partners
• Proven track record of taking ownership, successful contract negotiation, NPI and Production sourcing strategy development and execution
• Prior experience managing Contract Manufacturing, harnessing, wiring and connectors
• Knowledge of harness manufacturing, bill of materials, testing and final assembly processes
• Technical procurement, product development, NPI, manufacturing and negotiating high volume electronic, assemblies and warranty services
• Exceptional analytical, problem solving, and organizational skills
• Effective written, verbal and presentation communication skills
• Detail-oriented, self-motivated and able to respond quickly to a fast-moving and ever-changing environment

Compensation: Compensation will be based on experience, qualifications, and other job-related factors.

• Salary Range: $140,000-$165,000
• This is an onsite role at our headquarters in Redondo Beach, CA.

Benefits:

• Unmatched opportunities to drive impact on a friendly and mission-driven team
• Own a piece of the pie with equity participation!
• Comprehensive medical, dental, vision, life and long-term disability coverage
• Flexible Spending Account (FSA) and Dependent Spending Account (DSA) for health-related expenses
• Unlimited PTO and a 401(k) plan
• Choose a record you love, and we'll add it to our growing vinyl collection!
• $50/month DoorDash credit – lunch is on us!
• Up to $100/month reimbursement for gym memberships
• Fully stocked kitchen with snacks and beverages
• Regular team-building events, lunches, and the occasional breakfast burrito!
• Bright, open office with communal spaces for collaboration and free parking
• Conveniently located near the metro, major freeways and local dining spots

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.