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Technical Account Manager
Coordinate the order process flow between customers and engineering teams to enhance efficiency.
Remote
Mid-Level
$75,000 - 150,000 USD / year
2 weeks ago
Senra Systems
IoT solutions for smart city and industrial applications.
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✨ About The Role
- The Technical Account Manager will serve as the primary point of contact for customers, providing updates and addressing technical concerns.
- The role involves coordinating with supply chain, production, and management teams to ensure smooth project execution.
- The candidate will utilize Senra's software-powered quoting tools to generate accurate customer quotes for inbound orders.
- The position oversees the entire order lifecycle, from quotation and material procurement to production and final shipment.
- Proactive problem-solving is crucial to address and resolve customer concerns, ensuring a seamless experience.
⚡ Requirements
- The ideal candidate will have at least 2 years of experience in sales, account management, or customer service.
- A background in a technical field, particularly electromechanical engineering, is essential for success in this role.
- Strong communication skills are necessary, as the role involves engaging with customers through various channels.
- The candidate should be able to manage multiple customer requests simultaneously while maintaining high responsiveness.
- A collaborative mindset and empathy are important traits, as the role requires working closely with engineers and technicians.
About Senra Systems
IoT solutions for smart city and industrial applications.