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Senior Customer Success Manager (r2896)
Develop and implement customer success plans to ensure optimal use of Hivemind software.
Washington DC
Senior
3 weeks ago
✨ About The Role
- The Senior Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software.
- This role involves proactive engagement with customers, managing account health, and driving renewals.
- The candidate will act as the primary point of contact for customer onboarding, training, offboarding, and renewals.
- Regular reviews will be conducted to ensure customers are achieving their goals.
- Collaboration with sales and product teams will be necessary to address customer needs and feedback.
- The role includes ownership and driving of contract renewals.
- The candidate will work with sales to expand revenue in a land and expand motion.
⚡ Requirements
- The ideal candidate will have a bachelor's degree in business, engineering, or a related field.
- A minimum of 7 years of experience in customer success or account management is required.
- Candidates should have at least 3 years of experience working with large enterprise customers.
- Proven experience in revenue renewal and retention for multi-million-dollar contracts is essential.
- The successful individual will possess excellent communication and project management skills.
- Strong problem-solving skills and the ability to think strategically are necessary for this role.
- Experience in a startup environment is preferred, indicating adaptability and resourcefulness.
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