Senior Fleet Technician (r4045)

Senior Fleet Technician

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports operations worldwide.

We are seeking highly skilled Ground Support Systems Technician to support Ground Support Equipment and all related systems. This hands-on role requires strong technical expertise, attention to detail, and the ability to thrive in a quality-focused environment. The ideal candidate will collaborate with the Fleet Asset Management Inventory Team, interpret technical drawings, and follow detailed instructions to ensure the highest standards of system performance.

What You'll Do:

Perform testing, troubleshooting, repair, and configuration of Ground Control Stations (GCS), Ground Support Equipment (GSE), Ground Data Terminals (GDT), and associated systems.

Interpret technical documentation and OEM guidance, including engineering drawings and internal work instructions, to complete system repairs and configurations.

Conduct re-imaging, firmware updates, and preventative maintenance of ground support systems (GCSs, radios, GDTs, etc.), maintain configuration records and inventory documentation for all serviced equipment.

Support inventory management by assisting with equipment check-in/check-out, ensuring all hardware is properly tracked, updated, repaired, and configured to meet operator specifications for mission readiness.

Apply advanced troubleshooting and creative problem-solving to optimize system performance; collaborate with OEMs to identify original components and implement cost-effective sourcing solutions that reduce OEM dependency.

Coordinate with management on Return Material Authorizations (RMAs) for ground support systems beyond repair capability; maintain accurate tracking and documentation of all RMA activity with OEMs.

Ensure internal fleet aircraft are properly identified and tracked by applying identification markings.

Perform other related duties as assigned.

Required Qualifications:

Proven experience maintaining, troubleshooting, and repairing ground support systems and related electronic equipment.

Demonstrated ability to diagnose and resolve complex technical issues using analytical skills, solutions-oriented thinking, and creative problem-solving.

Strong attention to detail and organizational skills, with the ability to follow standardized procedures while maintaining high equipment readiness standards.

Proficiency in interpreting engineering drawings, technical documentation, and OEM instructions.

Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Preferred Qualifications:

Prior experience working with Ground Support Equipment (GSE), Ground Control Stations (GCS), Ground Data Terminals (GDT), and associated systems.

Hands-on experience with system configuration, re-imaging, firmware updates, and preventative maintenance.

Experience coordinating Return Material Authorizations (RMAs) with OEMs.

Strong communication skills and the ability to convey technical information clearly to both technical and non-technical stakeholders.

IPC 620 Certification

Military, aerospace, or defense industry experience is a plus.