View All Jobs 1026

Staff Customer Success Manager, Hivemind Enterprise (R2801)

Build and run a small customer success team at a startup.
Washington DC
Senior
$155,000 - 233,000 USD / year
2 weeks ago

✨ About The Role

- Responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software - Proactively engage with customers, manage account health, and drive renewals - Develop and implement customer success plans, conduct regular reviews, and collaborate with sales and product teams - Own and drive contract renewals, as well as collaborate with sales to expand revenue in a land and expand motion - Requires working with large enterprise customers, experience in revenue renewal and retention for multi-million-dollar contracts, and the ability to work in a startup environment

⚡ Requirements

- Experienced professional with a background in customer success or account management, particularly with large enterprise customers - Strong communication and project management skills are essential for building and maintaining relationships with customers - Ability to think strategically and problem-solve in a fast-paced, dynamic environment - Familiarity with AI and robotics technology is a plus, along with experience in the defense aviation industry - Certification in project management or customer success management would be beneficial
+ Show Original Job Post
























Staff Customer Success Manager, Hivemind Enterprise (R2801)
Washington DC
$155,000 - 233,000 USD / year
Product
About Shield AI
Building The World’s Best AI Pilot