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Staff Customer Success Manager, Hivemind Enterprise (R2801)
Build and run a small customer success team at a startup.
Washington DC
Senior
$155,000 - 233,000 USD / year
6 months ago
✨ About The Role
- Responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software
- Proactively engage with customers, manage account health, and drive renewals
- Develop and implement customer success plans, conduct regular reviews, and collaborate with sales and product teams
- Own and drive contract renewals, as well as collaborate with sales to expand revenue in a land and expand motion
- Requires working with large enterprise customers, experience in revenue renewal and retention for multi-million-dollar contracts, and the ability to work in a startup environment
⚡ Requirements
- Experienced professional with a background in customer success or account management, particularly with large enterprise customers
- Strong communication and project management skills are essential for building and maintaining relationships with customers
- Ability to think strategically and problem-solve in a fast-paced, dynamic environment
- Familiarity with AI and robotics technology is a plus, along with experience in the defense aviation industry
- Certification in project management or customer success management would be beneficial
Staff Customer Success Manager, Hivemind Enterprise (R2801)
Washington DC
$155,000 - 233,000 USD / year
Product
Job is no longer active
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