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Machine Learning Customer Engineer

Help shape the product by actively contributing to the company's growth and development.
New YorkSan Francisco Bay Area
Mid-Level
$120,000 - 160,000 USD / year
1 month ago
Snorkel AI

Snorkel AI

The data-centric AI platform powered by programmatic labeling and foundation models

✨ About The Role

- Collaborate with Snorkel Flow users to design, troubleshoot, and deploy AI applications - Lead the resolution of critical technical issues and provide prompt and complete solutions to challenges - Conduct live working sessions to analyze and address customer-reported issues - Prioritize, document, and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team - Drive improvements in issue triage, reporting, and analysis to better understand customer pain points

⚡ Requirements

- Experience in a technical customer-facing role, such as technical support or account management, with a focus on machine learning projects or industry knowledge - Proficiency in Python for Data Science, Machine Learning, or other distributed systems workloads - Strong organizational skills and ability to multitask to effectively prioritize and manage customer requests - Familiarity with common support software like Zendesk, Jira, and Slack - Bachelor's degree in a quantitative field like Computer Science, Engineering, or equivalent experience
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Machine Learning Customer Engineer
New YorkSan Francisco Bay Area
$120,000 - 160,000 USD / year
Software
About Snorkel AI
The data-centric AI platform powered by programmatic labeling and foundation models