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Machine Learning Customer Engineer

Help shape the future of AI by empowering customers to build custom AI applications faster.
New YorkSan Francisco Bay Area
Mid-Level
$120,000 - 160,000 USD / year
3 weeks ago
Snorkel AI

Snorkel AI

The data-centric AI platform powered by programmatic labeling and foundation models

✨ About The Role

- Partner with Snorkel Flow users to design, build, troubleshoot, and deploy AI applications - Lead the resolution of critical technical issues and provide prompt and complete resolution to technical challenges and business issues - Educate customers on machine learning concepts and propose creative solutions - Contribute to internal and external guides and documentation, improving self-service support materials - Drive improvements in issue triage, reporting, and analysis to better understand customer pain points

⚡ Requirements

- Experience working in a technical customer-facing role, such as technical support or account management, with at least 2 years of experience - Proficiency in Python for Data Science, Machine Learning, or other distributed systems workloads - Strong organizational skills and ability to multitask effectively to manage customer requests - Familiarity with common support software like Zendesk, Jira, and Slack - Bachelor's degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience
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Machine Learning Customer Engineer
New YorkSan Francisco Bay Area
$120,000 - 160,000 USD / year
Software
About Snorkel AI
The data-centric AI platform powered by programmatic labeling and foundation models