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Machine Learning Customer Engineer
Help shape the future of AI by empowering customers to build custom AI applications faster.
New YorkSan Francisco Bay Area
Mid-Level
$120,000 - 160,000 USD / year
6 months ago
Snorkel AI
The data-centric AI platform powered by programmatic labeling and foundation models
Job is no longer active
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✨ About The Role
- Partner with Snorkel Flow users to design, build, troubleshoot, and deploy AI applications
- Lead the resolution of critical technical issues and provide prompt and complete resolution to technical challenges and business issues
- Educate customers on machine learning concepts and propose creative solutions
- Contribute to internal and external guides and documentation, improving self-service support materials
- Drive improvements in issue triage, reporting, and analysis to better understand customer pain points
âš¡ Requirements
- Experience working in a technical customer-facing role, such as technical support or account management, with at least 2 years of experience
- Proficiency in Python for Data Science, Machine Learning, or other distributed systems workloads
- Strong organizational skills and ability to multitask effectively to manage customer requests
- Familiarity with common support software like Zendesk, Jira, and Slack
- Bachelor's degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience
Machine Learning Customer Engineer
New YorkSan Francisco Bay Area
$120,000 - 160,000 USD / year
Software
Job is no longer active
About Snorkel AI
The data-centric AI platform powered by programmatic labeling and foundation models