✨ About The Role
- Partner with Snorkel Flow users to design, build, troubleshoot, and deploy AI applications
- Lead the resolution of critical technical issues, providing prompt and complete solutions to technical challenges and business issues
- Educate customers on machine learning concepts, propose creative solutions, and actively contribute to the company's growth
- Contribute to internal and external guides and documentation, improving self-service support materials
- Drive improvements in issue triage, reporting, and analysis to better understand customer pain points
âš¡ Requirements
- Experience in a technical customer-facing role, with a background in technical support or account management, ideally in the machine learning space
- Strong organizational skills and ability to manage multiple customer requests effectively
- Proficiency in Python for Data Science, Machine Learning, or other distributed systems workloads
- Ability to collaborate across field and engineering teams to manage support issues and resolutions within accounts
- Bachelor's degree in a quantitative field such as Computer Science, Engineering, or a comparable degree/experience