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Machine Learning Customer Engineer

Help shape the product by becoming an expert in the Snorkel Flow platform.
New YorkSan Francisco Bay Area
Mid-Level
$120,000 - 160,000 USD / year
1 month ago
Snorkel AI

Snorkel AI

The data-centric AI platform powered by programmatic labeling and foundation models

Job is no longer active
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✨ About The Role

- Partner with Snorkel Flow users to design, build, troubleshoot, and deploy AI applications - Lead the resolution of critical technical issues, providing prompt and complete solutions to technical challenges and business issues - Educate customers on machine learning concepts, propose creative solutions, and actively contribute to the company's growth - Contribute to internal and external guides and documentation, improving self-service support materials - Drive improvements in issue triage, reporting, and analysis to better understand customer pain points

⚡ Requirements

- Experience in a technical customer-facing role, with a background in technical support or account management, ideally in the machine learning space - Strong organizational skills and ability to manage multiple customer requests effectively - Proficiency in Python for Data Science, Machine Learning, or other distributed systems workloads - Ability to collaborate across field and engineering teams to manage support issues and resolutions within accounts - Bachelor's degree in a quantitative field such as Computer Science, Engineering, or a comparable degree/experience
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Machine Learning Customer Engineer
New YorkSan Francisco Bay Area
$120,000 - 160,000 USD / year
Software
Job is no longer active
About Snorkel AI
The data-centric AI platform powered by programmatic labeling and foundation models