✨ About The Role
- The Machine Learning Success Manager will lead the post-sales lifecycle for a portfolio of enterprise customers.
- This role involves building strong relationships and delivering successful outcomes for customers.
- The manager will serve as a trusted advisor, helping customers drive adoption and derive business value from Snorkel Flow.
- Responsibilities include leading the new customer onboarding program and ensuring timely resolution of customer requests.
- The role requires supervision of customer health and adoption metrics to understand account status comprehensively.
âš¡ Requirements
- The ideal candidate has over 5 years of experience in a technical customer-facing role, such as technical account management or customer success.
- A strong understanding of customer objectives and the ability to design solutions that align with their value drivers is essential.
- The candidate should have a proven track record of achieving targets and driving adoption within accounts.
- Excellent presentation and interpersonal skills are necessary to establish a trusted advisor relationship with customers.
- The individual should be skilled at coordinating resources to resolve customer issues effectively.