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Communications Manager, Customer Success (starlink)

Develop and implement a comprehensive communication strategy to enhance customer success for Starlink.
Hawthorne, California, United States
Mid-Level
$110,000 - 145,000 USD / year
1 week ago
SpaceX

SpaceX

A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.

✨ About The Role

- The Communications Manager will develop, implement, and manage the strategy for Starlink Customer Success communications. - This role involves creating actionable feedback loops and utilizing analytics to evaluate the effectiveness of communications. - The manager will serve as the primary communications point of contact for internal stakeholders and partners. - Collaboration with cross-functional teams, including business, human resources, legal, marketing, and engineering, is essential for success. - The position requires managing complex and fast-moving communications challenges while advocating for customers.

âš¡ Requirements

- A successful candidate will have a bachelor's degree and at least 5 years of professional experience in communications or public relations. - The ideal individual will possess exceptional writing and editing skills, capable of simplifying complex concepts into user-friendly communications. - Candidates should have a strong awareness of the business environment and the ability to react quickly to protect business interests. - Experience with social media strategies and tactics is preferred, indicating a well-rounded communication skill set. - The role requires a self-driven individual who can balance strategic thinking with tactical execution while managing multiple projects simultaneously.
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Communications Manager, Customer Success (starlink)
Hawthorne, California, United States
$110,000 - 145,000 USD / year
Product
About SpaceX
A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.