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IT Services Technician
Develop new workflows to resolve complex IT issues for SpaceX operations.
Remote
Junior
2 weeks ago
SpaceX
A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.
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✨ About The Role
- The IT Services Technician will provide 1st, 2nd, and 3rd tier support to SpaceX employees, ensuring their IT needs are met efficiently.
- Responsibilities include managing on-site inventory and the lifecycle of IT assets, as well as procuring, configuring, and deploying computer hardware and mobile devices.
- The role involves troubleshooting software and hardware issues both in person and remotely, as well as configuring and troubleshooting various types of printers.
- Network support and troubleshooting, including device connectivity and VLAN configuration, are key components of the job.
- The technician will also develop new workflows and solutions in collaboration with IT engineering groups to resolve complex issues.
âš¡ Requirements
- The ideal candidate should have at least 1 year of professional experience in IT service delivery, particularly in environments that support high-caliber engineers.
- Strong technical skills in troubleshooting and supporting computer systems, hardware, software, and IP networks are essential for success in this role.
- Excellent customer service and communication skills are necessary to effectively interact with SpaceX employees and convey technical information in an understandable manner.
- The candidate should be adaptable and thrive in a fast-paced, challenging environment, demonstrating flexibility and a proactive approach to problem-solving.
- A self-starter attitude with strong organizational skills and the ability to manage multiple tasks simultaneously will be crucial for this position.
About SpaceX
A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.