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Manager, Enterprise Customer Success
Develop and implement a personalized support program for enterprise customers to enhance satisfaction.
Austin
Expert
$130,000 - 180,000 USD / year
3 weeks ago
SpaceX
A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.
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✨ About The Role
- The Manager of Enterprise Customer Success will lead the team that interfaces directly with Starlink customers, ensuring an exceptional overall experience.
- This role is responsible for creating and leading a world-class white glove, concierge support program for enterprise clients.
- The position emphasizes rapid issue resolution, continuous improvement, and strategic planning for future enterprise customer needs.
- The role involves managing operations that provide industry-leading levels of enterprise support and developing a high-touch, personalized support program for enterprise customers.
- The candidate will drive root cause analysis activities for products and services and define key metrics to measure customer satisfaction, loyalty, and advocacy.
âš¡ Requirements
- A bachelor's degree and at least 7 years of professional experience in customer operations, customer support, or customer service is required, or 10+ years of experience in lieu of a degree.
- The ideal candidate will have over 5 years of experience in a supervisory or managerial role focused on customer operations, customer support, or customer success.
- Strong customer interaction skills, including executive presence and excellent writing and phone skills, are essential for success in this role.
- Experience mentoring, managing, and scaling larger customer success teams is highly preferred.
- The candidate should possess excellent communication and team-building skills, with the ability to work in a fast-paced, cross-functional environment.
About SpaceX
A leading aerospace manufacturer and space transport services company known for its Falcon rockets and Dragon spacecraft.