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Customer Success Manager
Drive customer adoption of Stoke's reusable rocket solutions to enhance their business operations.
Kent, Washington, United States
Mid-Level
$95,100 - 143,000 USD / year
1 month ago
Stoke Space
We’re on a mission, and it starts with 100% reusable rockets.
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✨ About The Role
- The Customer Success Manager will focus on driving customer satisfaction, adoption, and retention of Stoke Space's solutions.
- Responsibilities include proactive account management to ensure renewals and facilitate expansion opportunities alongside sales.
- The role involves driving product adoption and demonstrating business value to customers.
- The CSM will need to maintain a high level of customer satisfaction and manage risks and escalations effectively.
- Gathering customer feedback about products and their use-cases is essential to drive product capabilities.
- Assisting customers with deployment planning and best practices is a key responsibility to facilitate rapid value realization.
- Collaboration with internal teams, including development and product teams across different time zones, is necessary to address customer issues.
⚡ Requirements
- The ideal candidate will have 3-5 years of professional experience in B2B SaaS, particularly with a focus on design-to-manufacturing solutions.
- Experience in customer-facing roles such as customer success, account management, or sales engineering is essential.
- A strong understanding of MES, ERP, and PLM systems is required, along with experience in implementing or supporting these systems.
- Candidates should have a background working with manufacturing or engineering organizations, preferably in aerospace, defense, or energy industries.
- Excellent communication and interpersonal skills are necessary to effectively engage with a diverse range of audiences.
- Strong analytical and problem-solving skills are crucial for understanding customer challenges and developing effective solutions.
- The ability to travel extensively (50%+) is a requirement for this role.
Customer Success Manager
Kent, Washington, United States
$95,100 - 143,000 USD / year
Product
About Stoke Space
We’re on a mission, and it starts with 100% reusable rockets.