IT Technician

IT Technician

At Stoke, we believe that a thriving space economy leads to a vibrant, sustainable, and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle, Nova. It is designed to fly daily and solve the core challenges of space transportation – it reduces cost, increases availability, and enhances reliability. By radically lowering the cost and increasing the cadence of launch, we're able to create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth, come join us.

Reusable systems are the key to seamlessly connecting Earth and space. Efficient, drama-free technical operations are foundational to these efforts.

We are a small and motivated team, and as an IT Technician on Stoke Space's Information Technology team, you'll play a key role in supporting our dedicated launch complex at Cape Canaveral Space Force Station and technical operations across the entire organization. You'll collaborate with product teams in a fast-moving startup environment as we accelerate toward the first launch of Nova.

You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Responsibilities

• Support and maintain computers, phones, peripherals, and other IT systems
• Setup workstations and IT resources for new employees
• Assist users with support for software applications and configuration issues
• Respond to and resolve helpdesk requests, including basic troubleshooting of hardware, software, connectivity, and user access issues, while escalating more complex problems as needed
• Assist with the execution of IT projects including system upgrades, migrations, and maintenance
• Configure, support, and maintain audio/video/camera systems used for meetings, video conferencing and facility security
• Install, terminate, and troubleshoot low voltage cabling, including network, phone, and AV wiring
• Provide technical assistance to the software development, avionics, and engineering teams for projects as needed
• Monitor hardware inventory and manage IT assets
• Provide a high-level of service to ensure an exceptional end user experience
• All other duties as assigned

Qualifications

• Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support role
• 2–4 years of experience in IT support or helpdesk environment
• Strong knowledge of Windows and macOS operating systems
• Ability to diagnose and resolve common software, hardware, and connectivity issues
• Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Able to stoop, bend, crawl, and lift up to 50 lbs. unassisted
• Excellent customer service and communication skills
• Unbeatable drive and ownership, with a willingness to act proactively to find solutions

Preferred Qualifications

• Experience with CAD system support
• Experience working in a manufacturing environment
• Experience with mobile device management (MDM) solutions

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
• Comprehensive benefits program including subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks' Paid Time Off
• Holidays – 10 days (including an end-of-year closure)
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend (depending on location)
• Dog friendly offices!

Compensation

Target Levels:

• Level 1 Range: $34.85 - $50.48
• Level 2 Range: $44.71 - $63.70

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.