General Manager - B2B Fulfillment Operations

General Manager - B2B Fulfillment Operations

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

What You'll Do:

• Set and execute the vision, strategy, and long-term roadmap for B2B growth within Stord.
• Own business performance across key financial, operational, and customer success metrics.
• Provide leadership and direction across multiple functions, ensuring teams are aligned and delivering results.
• Identify opportunities to scale capabilities, improve efficiency, and strengthen client outcomes.
• Collaborate with cross-functional partners in operations, sales, account management, product, engineering, and finance to deliver business objectives.
• Serve as the executive contact for major B2B clients, advocating for their needs while balancing business goals.
• Manage resources, budgets, and investments to maximize impact and ROI.
• Build, lead, and develop high-performing teams that embrace accountability, innovation, and continuous improvement.
• Contribute to company-wide leadership discussions and strategic planning.
• Adapt responsibilities and priorities as business needs evolve, ensuring Stord remains agile and competitive in the B2B space.

What You'll Need:

• Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field (MBA preferred).
• 10+ years of progressive experience in fulfillment, logistics, or supply chain, with at least 5 years leading large-scale B2B operations.
• Proven experience managing multi-site fulfillment or distribution centers serving enterprise-level retail or B2B clients.
• Demonstrated ability to oversee operations at scale, including high-volume order processing, large teams, and significant P&L responsibility.
• Significant leadership experience in general management, operations, or business ownership roles, ideally within B2B, supply chain, or logistics.
• Strong track record of delivering measurable business results across financial and operational outcomes.
• Exceptional leadership and people management skills, with experience building and scaling high-performing teams.
• Strong business acumen with the ability to balance strategy and execution.
• Excellent communication, negotiation, and relationship-building skills across all organizational levels.
• Ability to thrive in dynamic, fast-paced environments and pivot as business needs evolve.
• Willingness to travel 25 - 50% as needed.