IT Operations Specialist

It Operations Specialist

Stord is the consumer experience company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

An IT Operations Specialist is an entry-level, on-site, individual contributor who proactively manages all facility requests and escalations, continuously improving service levels, and achieving operational excellence, defined as a high efficiency, effectiveness, and adaptability to navigating within Stord's operations.

An IT Operations Specialist is an individual early in their career with 3-6 years of prior professional experience in an IT support and/or troubleshooting position, typically holding a Bachelor's degree or an equivalent technology certificate. They are expected to possess basic knowledge of technology hardware, software, and troubleshooting. They must demonstrate the ability to learn the unique IT systems, software, and applications of Stord, and collaborate effectively as a member of the IT team. They should leverage more senior members of the team to solve unique challenges, even if they have no prior experience with such challenges.

Bonus points:

• Experience in logistics or supporting supply chain organizations
• Experience as a Zendesk admin, Google Workspace admin, Bettercloud
• Certifications such as (CompTIA Cloud+, Networking+, Security+)