Lead Product Designer - Remote Eligible

Design Leader

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

This is your chance to build the design foundation for the next generation of commerce applications. We're looking for a visionary design leader who can take ownership of our entire design practice while driving rapid execution across multiple customer-facing products serving both B2B brands and their end consumers. You'll build industry-leading user experiences that directly drive user engagement, conversion rates, and customer satisfaction.

What Makes This Role Transformational:

• Multi-product design leadership: Own design across our expanding suite of customer-facing applications and platforms
• Direct business impact: Your designs will directly influence user engagement, conversion rates, and customer retention across our platform
• AI-powered design acceleration: Pioneer the use of AI tools for rapid prototyping to increase design velocity and iteration speed
• Team building opportunity: Scale and develop a design team while establishing design excellence standards across the organization

The Opportunity: Lead design for a rapidly expanding product portfolio while building the design systems and team capabilities that will scale with our growth. If you're energized by the challenge of creating user experiences across the entire commerce lifecycle while pioneering AI-powered design workflows, this role will define your career.

What You'll Do:

Transform Design Practice & Standards:

• Establish consistent design methodology and systems across multiple products in our growing platform
• Build and maintain design systems that ensure cohesive user experiences across all customer touchpoints
• Create design standards and workflows that enable rapid iteration without sacrificing quality
• Implement user research practices to drive data-informed design decisions rather than assumptions

Lead Cross-Product User Experience:

• Design seamless experiences across our suite of customer-facing applications and internal platforms
• Create intuitive B2B interfaces for business users while ensuring exceptional B2C experiences for end consumers
• Drive conversion optimization and user engagement across the entire customer journey
• Ensure accessibility and responsive design across all touchpoints

Pioneer AI-Accelerated Design:

• Implement AI tools for rapid prototyping and design iteration to dramatically increase design velocity
• Create workflows that leverage AI for quick ideation, component generation, and design validation
• Establish best practices for AI-assisted design that maintain quality while accelerating delivery
• Train and coach team on AI tool adoption and integration into design workflows

Build and Scale Design Team:

• Recruit, develop, and manage a growing team of product designers with clear specializations
• Create career progression frameworks and skill development programs for design team growth
• Establish design review processes and quality standards across all product teams
• Foster collaborative relationships with product managers, engineers, and stakeholders

Drive Measurable Business Impact:

• Partner with product teams to optimize user engagement, conversion rates, and feature adoption
• Establish design metrics and success criteria tied to business outcomes
• Conduct user research and usability testing to validate design decisions and identify opportunities
• Translate user insights into actionable design improvements that drive customer satisfaction and platform growth

What You'll Need:

Track Record of Design Leadership Excellence:

• 8+ years of product design experience with at least 3 years leading design teams or functions
• Multi-product design expertise - Experience designing across complex product ecosystems or suites
• B2B and B2C design fluency - Deep understanding of designing for both business users and end consumers
• Design systems mastery - Proven ability to build and scale design systems across multiple products
• Team development success - Track record of hiring, developing, and scaling high-performing design teams

The Technical Skills We Need:

• Modern design tool expertise - Advanced proficiency in Figma, with experience in component libraries and design systems
• AI-powered design tools - Familiarity with or willingness to rapidly adopt AI design tools for accelerated workflows
• User research capabilities - Experience conducting user interviews, usability testing, and data analysis
• Cross-functional collaboration - Proven ability to work closely with product managers and engineering teams
• Responsive and accessible design - Deep understanding of designing for multiple devices and accessibility standards

The Leadership Mindset We're Looking For:

• Systems thinker - You see the big picture and can design experiences that work cohesively across products
• Execution focused - You balance design perfection with business velocity and can deliver high-quality work quickly
• Data-driven designer - You validate design decisions with user research and business metrics
• Team builder - You create environments where designers thrive and produce their best work
• AI-forward approach - You're excited about leveraging AI to accelerate design workflows and capabilities

What Gets Us Really Excited:

• You've led design for high-growth SaaS companies or commerce platforms with complex user journeys
• You have experience designing for logistics, e-commerce, or supply chain applications
• You've built design systems that scaled across multiple products and development teams
• You've driven measurable improvements in conversion rates, user engagement, or customer satisfaction
• You have experience with rapid prototyping and AI-powered design tools