Parcel Product Manager - Remote Eligible

Parcel Product Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About The Role

The Parcel Product Manager is a critical role that supports the strategic development and growth of our Stord Parcel offering. This role is ideal for a professional with a background in product management for third-party logistics (3PL) solutions or e-commerce fulfillment who has a deep understanding of parcel shipping challenges. As the Parcel Product Owner, you will drive the long term strategy and vision for this new offering, working with our 3PL partners and customers, helping them integrate their warehouse management systems (WMS) with our platform. You will ensure a seamless onboarding process and provide continuous support to optimize their shipping operations. Your work will directly enable our partners to achieve faster delivery times, lower costs, and enhanced operational efficiency without needing to build their own infrastructure.

What You'll Do

Define business requirements for the Parcel Product offering and go to market strategy.

Guide 3PL partners and customers through the integration of their WMS with our platform.

Create an integrated Delivery Experience for 3PLs and other Parcel Product customers.

Develop, monitor and analyze key performance indicators (KPIs) such as delivery speed, costs, and carrier performance to ensure operational excellence.

Collaborate with product and engineering, to troubleshoot issues and provide feedback for platform enhancements.

Identify opportunities to improve the overall parcel network, contributing to the "flywheel effect" of increased efficiency and savings for all partners.

What You'll Need

5+ years of experience in e-commerce or supply chain product management, or a related field.

Proven experience working within a 3PL environment or with e-commerce brands.

A strong understanding of parcel shipping logistics, including carrier management, sortation, and last-mile delivery.

Familiarity with warehouse management systems (WMS) and API integrations.

Exceptional communication and relationship-building skills to effectively manage and support 3PL partners.

A problem-solving mindset with the ability to analyze data and identify areas for improvement.