Senior Product Designer, Commerce - Remote Eligible

Consumer Commerce Designer

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

This is your chance to design the consumer experiences that make brands win. We're looking for a passionate, high-energy designer who can create delightful post-purchase experiences for millions of consumers. You'll own design for our consumer-facing commerce applications - returns portals, order tracking, delivery notifications, and the experiences that turn one-time buyers into loyal customers.

What makes this role special:

• Consumer delight at scale: Your designs touch millions of end consumers across hundreds of leading brands
• Direct business impact: Drive conversion rates, return completion rates, and customer satisfaction scores
• Vision storytelling: Get engineering teams excited about the why behind your designs - help them see the consumer's emotional journey
• AI-powered velocity: Leverage AI design tools to rapidly prototype and iterate on consumer experiences
• Collaborative environment: Work within a growing 5-person design team while partnering directly with product and engineering

You'll create experiences for consumers at their most critical moments - tracking their order, initiating a return, or resolving a delivery issue. This isn't about building forms; it's about designing experiences that reduce anxiety, build trust, and create loyalty during moments that can make or break a brand relationship.

The opportunity: Own the design vision for consumer-facing commerce experiences while being part of a collaborative design team that's establishing design excellence across Stord's platform. If you're energized by consumer psychology and love helping engineers understand the emotional stakes of post-purchase experiences, this role will challenge and fulfill you.

What You'll Do:

Own Consumer Commerce Design:

• Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints
• Create responsive experiences that work beautifully across mobile, tablet, and desktop
• Design experiences that adapt to different brand aesthetics while maintaining usability
• Optimize for conversion, completion rates, and customer satisfaction at every touchpoint

Champion the Consumer and Inspire the Team:

• Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys
• Translate consumer insights into compelling design narratives that get engineering teams emotionally invested
• Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates)
• Build empathy across the product organization for consumers dealing with returns, delays, or delivery issues

Drive Rapid Design Iteration:

• Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
• Create high-fidelity prototypes that validate concepts before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Balance design perfection with shipping velocity - deliver great experiences quickly

Collaborate Across Functions:

• Partner with product managers to shape roadmaps based on consumer insights and business goals
• Work closely with engineers to ensure designs are technically feasible while pushing for exceptional UX
• Contribute to and utilize the growing design system for consistency across consumer touch points

Measure and Improve:

• Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores
• Conduct usability testing to validate design decisions with real consumers
• Analyze behavior data to identify friction points and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

What You'll Need:

Design Experience and Expertise:

• 5+ years of product design experience with at least 2 years designing consumer-facing digital products
• B2C design fluency - Deep understanding of consumer psychology, behavior patterns, and expectations
• Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop
• User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design
• Modern design tools - Advanced proficiency in Figma, including prototyping and component libraries

The Skills That Set You Apart:

• Storytelling ability - You can paint a picture of the consumer's emotional journey that gets engineering teams invested
• Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX
• Commerce savvy - You understand (or quickly learn) e-commerce flows, order management, and post-purchase journeys
• High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff
• AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow

The Mindset We're Looking For:

• High energy and vision - You bring contagious enthusiasm for creating consumer experiences that brands love
• Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis
• Empathy-driven - You genuinely care about the frustrated customer waiting for their package
• Collaborative spirit - You thrive in team environments and make everyone around you better
• Data-informed - You balance qualitative insights with quantitative metrics to drive decisions

What Gets Us Really Excited:

• You've designed for e-commerce, returns, order tracking, or post-purchase experiences
• You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
• You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
• You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
• You've successfully influenced engineering teams to care deeply about consumer experience
• You understand accessibility standards and design for inclusive experiences