Customer Program Manager (EU)

Swift Navigation is hiring. Let us introduce ourselves. Swift is changing the way we navigate and understand the world. Swift’s precise positioning technology platform improves location accuracy from several meters to centimeter-level and is used by millions of devices across the globe. Swift’s technology is trusted by users across industries, enabling safer driving, improving efficiency for last-mile delivery and commercial transport operations, increasing accuracy for mobile devices and creating new possibilities for rail, robotics and machine control. That’s what we offer our customers and partners, but it’s the work we do together as a team that is the best part of our days. We collaborate—across the globe—to tackle problems, to pursue our mission and to make a real impact in the world. We are diverse, flexible, supportive and we believe our team is our most important asset and offer a host of benefits and programs to ensure that they know it.

Now a little more about what you could be doing as part of our team and contributing to Swift’s mission and vision. As Customer Program Manager on the Program & Compliance Management team, your role will be responsible for managing and delivering the program to our customers.  This position will partner closely with our product management, engineering, and business teams to ensure customer engagements are run at a first-class level and Swift delivers on our commitments.

Duties/Responsibilities

• Own the success or failure of a program
• Drive the execution of assigned customer programs to ensure objectives are met
• Identify, communicate, and mitigate risks that could jeopardize the success of the program
• Manage stakeholder expectations
• Resource planning for program execution
• Monitor program health and progress and escalate issues and deviations  in a timely manner
• Coordinating with other departments within the organization to ensure that programs are delivered as planned
• Reviewing program outcomes and identifying opportunities for improvement
• Optimize program efficiency

Required Skills/Abilities

• Bachelor’s degree in science, engineering or related technology field
• Experience in early-stage / growth companies, with a preference for automotive, robotics or positioning industry software development experience.
• Experience in working in an environment following Agile methodology
• Strong ability to interface with customers with various cultural backgrounds
• Excellent problem solving capabilities and judgment with a detailed but flexible approach.
• Ability to make sound, scalable, decisions and advocate for those decisions
• Ability to align teams towards a common objective and drive buy-in to process and approaches.
• Strong communications skills. Ability to adapt communication style to suit different audiences.
• Outstanding interpersonal relationship building and employee coaching.

Desired Skills/Experience

• 10 years of experience in program management
• Direct experience supporting programs with Automotive OEMs
• Demonstrated applied expertise in working within safety critical applications and certifications (desired ISO26262, ASPICE, ISO9000)
• Ability to work effectively in a complex, diverse and fast-paced environment.

Perks

• A flexible work environment
• Competitive salary
• Tech talks, mentorship programs, employee events
• Growth and learning opportunities from a tech environment include working closely with an international team of scientists, engineers, platform architects, programmers, executive staff and professionals.

Swift Navigation is a diverse and inclusive team. We are an equal opportunity employer. We welcome applicants from all backgrounds to apply regardless of race, ethnicity, religion, gender, sexual orientation, age, disability status or other defining characteristics.

Swift Navigation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49

Come join us!