Community Operations Manager

Community Operations Program Manager

As the Community Operations Program Manager, you will own the health, scalability, and day-to-day execution of our Community platform. Reporting to the Community Manager, you are the guardian of the platform's infrastructure, ensuring the environment remains organized, responsive, and operationally sound.

We are looking for a process-driven operator who can transform a high-volume activity feed into a streamlined, high-value resource for our users.

What You'll Do

• Daily Activity Management: Monitor new posts and replies in Product Forums via the Activity Feed.
• Response & Routing: Respond to low-complexity questions and strategically tag/route product or support-related posts to the appropriate internal teams.
• Risk Management: Escalate high-impact conversations and ensure strict adherence to community guidelines, including spam removal.
• Member Onboarding (Strategic Initiative): Partner with the Community Manager to build a "New Member" welcome program. This includes collaborating with BizOps to create a Salesforce liveboard or alert system to identify and greet every new member upon joining.

Platform Operations & Maintenance

• Technical Ownership: Manage minor operational platform updates and act as the primary lead for submitting platform requests (custom components, etc.) to the SF BizOps team.
• Project Oversight: Drive the progress of all open technical tickets until completion.
• Information Architecture: Lead the audit of the Knowledge Base and Product Forums to ensure consistent topic categories and labels. This is a priority project to ensure all content is appropriately tagged and discoverable.

Knowledge Base (KB) Management

• Audit & Lifecycle: Conduct routine KB audits to maintain organization. You will lead the effort to archive outdated materials and update content
• SME Coordination: Act as the bridge between the Community and Subject Matter Experts, coordinating necessary content updates and reviews.
• Content Publishing: Format and publish new KB articles, including the Monthly Community Pulse (Newsletter).
• Operational Tracking: Maintain tracking for #community-knowledge and identify content gaps to recommend future needs based on user trends.

What We're Looking For

• 1-3 years of experience in Community, Marketing, Program Management, or Operations
• Strong social media presence and communication skills
• Comfortable being both outward-facing (community) and detail-oriented (backend ops)
• Experience with tools like Salesforce or similar CRM/platforms
• Proven ability to manage multiple projects simultaneously
• Strong problem-solving mindset and ability to "figure things out"
• Highly organized with strong stakeholder management skills
• Curious, proactive, and eager to learn
• Comfortable reaching out and engaging with new people

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include the ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

AI Mindset for All Spotters

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it's required for every role at ThoughtSpot.

Hybrid Work at ThoughtSpot

This office-assigned role is available as a hybrid position, reporting to the office in India - Bangalore.

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products.

About ThoughtSpot

The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation.