Director, Salesforce Operations

The Role

The Director of Salesforce Operations will own and lead ThoughtSpot's global Salesforce ecosystem, driving operational excellence across Sales, Deal Desk, Finance, Revenue, and Customer Success. This role is responsible for scaling Salesforce to support a fast-growing, complex, and global go-to-market organization while aligning platform strategy with corporate objectives.

This leader will manage a global team of Salesforce Developers, Administrators, and Business Analysts, ensuring Salesforce is reliable, scalable, and optimized to support revenue growth, operational efficiency, and data integrity.

What You'll Do:

Salesforce Strategy & Leadership

• Own the end-to-end Salesforce strategy, roadmap, and execution across the organization
• Align Salesforce capabilities and priorities with company-wide goals and GTM strategy
• Serve as the executive point of accountability for Salesforce performance, scalability, and adoption

Team & Global Operations

• Lead and develop a global team of Salesforce Developers, Salesforce Administrators, and Business Analysts
• Establish operating rhythms, best practices, and governance across regions and teams
• Partner closely with Sales Operations, Deal Desk, Finance, Revenue, Customer Success, and IT

Platform Management & Optimization

• Oversee Salesforce architecture, configuration, customization, and integrations
• Ensure high data quality, system reliability, and compliance with internal controls
• Drive continuous improvement of quoting, forecasting, renewals, expansions, and reporting processes

Cross-Functional Partnership

• Act as a trusted partner to Sales, Finance, Legal, Revenue, and Executive Leadership
• Translate business requirements into scalable Salesforce solutions
• Balance speed, quality, and technical debt in a fast-paced environment

Execution & Delivery

• Prioritize and deliver Salesforce initiatives in a high-growth, dynamic environment
• Establish clear intake, prioritization, and delivery processes
• Manage vendor relationships and external Salesforce partners as needed

Analytics & Reporting

• Ensure Salesforce reporting and dashboards provide accurate, actionable insights
• Support executive-level visibility into pipeline, bookings, renewals, and expansion metrics

What You Bring:

• 10+ years of experience in Salesforce Operations, Sales Operations, or Revenue Operations
• 5+ years of people management experience, including leading global teams
• Deep expertise in Salesforce (Sales Cloud required; CPQ and integrations strongly preferred)
• Proven success scaling Salesforce in a fast-paced, high-growth organization
• Strong understanding of sales processes, deal structuring, renewals, and forecasting
• Experience partnering with Finance and Revenue teams on data accuracy and controls

Preferred Qualifications

• Experience with Salesforce CPQ, Marketplace integrations, or subscription-based business models
• Background in SaaS or cloud-based organizations
• Salesforce certifications (Admin, Advanced Admin, or Architect)

Key Competencies

• Strategic thinker with strong execution discipline
• Comfortable operating in ambiguity and driving change
• Excellent stakeholder management and communication skill
• Ability to align technical solutions to business outcomes
• Bias for action while maintaining strong governance and data integrity

Hybrid Work at ThoughtSpot

This office-assigned role is available as a hybrid position.

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office requirement of at least three days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you're a strong match, we encourage you to apply.