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Senior Customer Success Manager
Help customers achieve their analytics aspirations through effective onboarding and ongoing support.
San Francisco, California, United States
Senior
3 weeks ago
✨ About The Role
- The Senior Customer Success Manager will be responsible for driving adoption and success within a portfolio of top-tier customer accounts.
- Building exceptional relationships with customers is key to delivering value throughout the customer journey.
- The role involves being the primary point of contact for customers and effectively communicating their needs to various teams within ThoughtSpot.
- The candidate will manage customer relationships and help bridge the gap between human and data for customer success.
- Identifying growth areas within the existing customer base and building expansion opportunities will be part of the responsibilities.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in customer-facing roles, particularly in account management or similar positions.
- A strong understanding of the SaaS and analytics space is essential for success in this role.
- Excellent verbal and written communication skills are crucial for effectively engaging with enterprise customers.
- The candidate should possess creative problem-solving skills and the ability to work autonomously.
- Experience in customer retention within enterprise accounts will be a significant advantage.
About ThoughtSpot
ThoughtSpot is the AI-Powered Analytics company.