IT Support & Systems Internship

IT Support & Systems Internship

We are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.

The intern will be responsible for:

Data Analysis, Review & Entry (25%)

• Perform data analysis and validation for IT systems and services
• Review and maintain accuracy of IT asset and inventory databases
• Enter and update information in IT management systems
• Generate reports and identify data quality improvement opportunities
• Support data-driven decision making for IT operations

IT Help Desk & Systems Support (35%)

• Receive, triage, and troubleshoot help desk requests
• Assign tickets appropriately and track resolution progress
• Provide first-level technical support for hardware and software issues
• Manage and maintain IT SaaS applications and user access
• Document solutions and update knowledge base articles
• Monitor system performance and report issues to senior staff

Equipment Setup, Deployment & Inventory Management (25%)

• Configure and deploy new user laptops and mobile devices
• Maintain accurate inventory of IT assets and equipment
• Perform equipment setup for new employees and contractors
• Track equipment lifecycle from procurement to decommissioning
• Coordinate equipment returns, repairs, and replacements
• Ensure proper asset tagging and documentation

Audiovisual (AV) Support (15%)

• Set up and configure Luling conference room AV equipment
• Troubleshoot AV issues and provide on-site support for meetings
• Maintain AV equipment inventory and coordinate maintenance
• Assist with virtual meeting setup and technical support
• Document AV procedures and create user guides

Qualifications:

Required:

• Currently pursuing degree with focus on Information Technology or related field
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational abilities
• Effective written and verbal communication skills
• Customer service orientation with professional demeanor
• Ability to work independently and manage multiple priorities

Preferred:

• Familiarity with help desk ticketing systems
• Basic understanding of Windows and mobile device management
• Experience with inventory or asset management systems
• Knowledge of AV equipment and conferencing technologies

What You'll Gain:

• Real-world IT support and help desk experience
• Exposure to enterprise asset management and inventory systems
• Hands-on experience with equipment deployment and configuration
• Understanding of IT service management best practices
• Professional development in technical troubleshooting and customer service
• Mentorship from experienced IT professionals
• Flexible work arrangement to balance academic commitments

Skills Development:

• Technical troubleshooting and problem resolution
• IT asset lifecycle management
• Help desk operations and ticket management
• Data analysis and reporting
• Customer service and communication
• AV technology and conferencing support
• Documentation and process improvement

ITAR Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.