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Manager, Rider Operations

Develop new products and services to enhance the Rider Operations team's support capabilities.
San Francisco Bay Area
Senior
$114,000 - 172,000 USD / year
1 month ago
Zoox

Zoox

Developing autonomous mobility solutions with an aim to improve urban transportation.

✨ About The Role

- Responsible for ensuring the success of all customer interactions for the robotaxi service - Combines traditional customer service delivery with specialized real-time rider support during customer rides - Works across Product, Experience, Software, and Fleet Operations teams to define and execute the roadmap for rider operations service - Develops and iterates on both daily tactical and longer-term strategic vision for the RiderOps operating model at scale - Leads the growth of an FTE and third-party contracted workforce to support company goals

⚡ Requirements

- Experienced manager with a background in leading customer operations, technical product operations, or customer service development - Skilled in building and managing diverse teams, developing processes, and driving operational excellence - Strong problem-solving and conflict resolution skills to address issues and prioritize tasks effectively - Ability to work collaboratively with cross-functional teams and senior leadership to achieve company goals - Data-driven mindset with experience in using metrics for decision-making and process improvement
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Manager, Rider Operations
San Francisco Bay Area
$114,000 - 172,000 USD / year
Strategy & Ops
About Zoox
Developing autonomous mobility solutions with an aim to improve urban transportation.