Program Manager, Operations Change Management

Foster City, CA

Fleet Operations

Full-time

Hybrid

Zoox is marching toward the commercialization of our ride-hail service and laying the foundation to scale our fleet operations dramatically. We need a highly capable, forward-thinking, and tenacious program manager to lead the change management initiatives that will prepare our operations to run efficiently at scale while maintaining the quality of our rider experience. This high-impact role is tasked with solving our most complicated operational challenges and shaping the future of how our fleet operates.

We seek a highly skilled and detail-oriented Senior Program Manager, Change Management to lead the planning and execution of operational changes within our fleet operations. This role ensures that all updates-process changes, software releases, or operational adjustments-are seamlessly implemented across the organization. The successful candidate will coordinate cross-functional efforts to ensure that frontline teams successfully document, test, validate, and adopt operational procedures.

In this role, you will:

• Develop and execute change management processes and strategies to ensure smooth integration into processes and system updates across fleet operations.
• Work closely with Product, Process Engineering, Training, Operational Teams, Software Releases, and change-requesting teams to align on operational changes and ensure readiness for implementation.
• Collaborate with the Process Engineering and Operational team leads to define the impact of changes and ensure that operational procedures are documented and version-controlled, reflecting any changes in workflows, policies, or software functionality.
• Work with cross-functional partners to establish a structured process for validating and testing new workflows before deployment, ensuring they are practical and effective.
• Coordinate with Training teams to develop training materials and facilitate training sessions for frontline personnel.
• Align software rollouts with training schedules to ensure personnel are equipped with the knowledge and skills required to utilize new tools effectively.
• Monitor adoption and compliance with updated procedures, identify gaps, and implement corrective actions as needed. Maintain comprehensive program documentation, including program plans, status reports, and meeting minutes in a publicly accessible space.
• Serve as the key point of contact for operational teams regarding upcoming changes, ensuring transparent communication and stakeholder buy-in. Send regular program status reports to relevant stakeholders to raise visibility of your project's status and outcomes. Also, escalate when necessary to ensure your program remains on track.
• Develop key performance indicators (KPIs) and feedback mechanisms to assess the success of change initiatives and continuously improve processes.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, or a related field.
• 8+ years of experience in program or project management, preferably in fleet operations, logistics, automotive, or a related industry.
• Strong understanding of change management frameworks and best practices.
• Experience working with cross-functional teams, including product management, process engineering, training, and software development.
• Ability to translate complex operational needs into structured processes and documentation.
• Exceptional communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Experience with software implementation and training coordination.
• Proficiency in project management tools such as Jira, Asana, or equivalent.

Bonus Qualifications

• MBA or Master's degree in a relevant discipline (Engineering, Operations Management, Operations Research, etc.)
• Management consulting or strategic consulting experience
• Experience in the autonomous vehicle, ride-hail, transportation, aerospace, airline operators, or other relevant mobility industries
• PMP, PgMP, or similar project management certification
• Lean 6 Sigma green or black belt certification

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $129,000 to $186,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.