Senior Technical Writer, Manufacturing Operations

Senior Technical Writer

We are looking for a Senior Technical Writer to support the Manufacturing Operations team by developing high-quality documentation that improves production quality, training effectiveness, and manufacturing efficiency. You will work closely with engineers, technicians, and operational leaders to create clear, accurate, and well-structured content tailored to manufacturing processes.

Your responsibilities will include authoring, editing, and managing work instructions, training content, various product/process/equipment related documents, quality specifications, process diagrams, safety guidelines, etc. You will help standardize documentation through the creation of style guides, templates, workflows, and tracking systems, while guiding improvements in the documentation framework. You will coordinate with stakeholders to define documentation needs, develop structured plans, and ensure timely project completion.

In this role, you will:

• Create & Maintain Technical Documents: Research, develop, update, and manage work instructions, SOPs, training manuals, and other essential documents.
• Collaborate with Teams: Work with engineers, technicians, and quality teams to ensure accurate and effective documentation. Additionally, share best practices within the technical writing team to enhance the effectiveness of the overall documentation framework.
• Ensure Clarity & Compliance: Standardize content using documentation tools and ensure alignment with ISO, APQP, and safety standards.
• Develop Training Materials: Assist in creating technician-friendly training content, including step-by-step guides and visuals.
• Track & Improve Documentation: Use dashboards and tracking tools to monitor documentation updates, report progress, and optimize content based on feedback.
• Support Multiple Teams: Support multiple teams within the Manufacturing Operations department by traveling to various Zoox locations when required.

Qualifications:

• Bachelor's degree in Technical Communication, Engineering, or a related field.
• 10-15 years of experience in technical writing, preferably in manufacturing, automotive, or engineering environments.
• Expert in Oxygen implementation and features (such as reusable content, facets, filters, and conditional formatting etc). Familiarity with Jira/Confluence, Dozuki, Adobe and other collaboration platforms.
• Proven ability to collaborate with cross-functional teams and distill complex technical concepts into clear, user-friendly content.
• Experience working with compliance-driven documentation (ISO, APQP, or similar frameworks).
• Strong project management and organizational skills to handle and report multiple documentation projects.

Bonus Qualifications:

• Experience developing training programs or instructional design.
• Familiarity with 3DX, or CAD visualization tools.

$133,000 - $167,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.